FAQ’s

Cloud Hosting

General Questions

Cloud hosting is a type of web hosting that uses multiple servers to host websites, applications, and other online services. The resources of these servers are shared to provide a more reliable, scalable, and cost-effective hosting solution.

  1. Cloud hosting offers several benefits, including:

  • Scalability: You can easily add or remove resources as your website or application grows or shrinks in size.
  • Reliability: The use of multiple servers means that if one server fails, your website or application can automatically switch to another server without any downtime.
  • Security: Cloud hosting providers often have advanced security measures in place to protect your data from hackers and other threats.
  • Cost-effectiveness: You only pay for the resources you use, which can be more cost-effective than traditional hosting plans.

To sign up for cloud hosting, you'll need to select a plan that meets your needs from our page. You'll then need to provide your contact and billing information and choose a domain name for your website.

Migrating your website to us typically involves transferring your website files, emails and databases to our servers. We offer a free migration if you are transferring from a cPanel control panel. Simply open a support ticket and our staff will guide you through

We provide 24/7 customer support via phone, email, and live chat. We also offer a knowledge base and FAQs to help you find answers to common questions.

Yes, we offer a 30-day money-back guarantee for all hosting plans. If you're not satisfied with our services, you can cancel within 30 days and receive a full refund.

Domain Names

General Questions

A domain name is a unique name that identifies a website or online service. It's the part of a web address that comes after the "www" and before the extension (such as .com, .org, or .net).

When choosing a domain name, it's important to choose a name that's easy to remember, relevant to your website or business, and easy to spell. You should also choose a domain extension that fits your website or business, such as .com for commercial sites or .org for non-profits.

We have put together a guide to help you choose a good domain name

To register a domain name, you'll need to  search for available domain names from our domain portal. Once you find a domain name that's available, you can purchase it for a set period of time (usually one year).

The cost of a domain name varies depending on the domain extension. Most domain names cost between Ksh 999 and Ksh 2,000 per year, but some extensions may cost more.

Yes, you can transfer your domain name to Lenasi or a different registrar at any time. You'll need to unlock your domain, obtain an authorization code, and provide us with your contact and billing information. The transfer process can take up to 7 days to complete.

BILLING

General Questions

We accept a variety of payment methods, including Lipa Na Mpesa, credit cards, PayPal, and bank transfers

You can view your billing history by logging in to your account and navigating to the billing section. You'll be able to see your past payments, invoices, and other billing information.

Depending on your service or plan, you may be able to change your billing cycle. Log in to your account and navigate to the billing section to see if this option is available.

If your payment fails, we'll send you a notification and may attempt to retry the payment. If the payment continues to fail, your service may be suspended or cancelled. Be sure to update your billing information or contact customer support if you're having trouble making a payment.

Refunds may be available depending on the service or plan you've purchased. Be sure to review our refund policy or contact customer support if you have questions about refunds.

Depending on the service or plan, you may be able to cancel your service or subscription at any time. Be sure to review our cancellation policy or contact customer support if you have questions about cancelling your service.

Most interesting

Other Questions

We are able to do so on the basis of fair usage – the truth is, storage is expensive, and there are certain scenarios where it just isn’t feasible to allow an ‘infinite’ amount of storage for a single account.

The truth is that most websites really don’t use all that much space! It’s this reason that ‘unlimited web hosting’ actually works – do hosting providers make money from clients on a Ksh 3000 plan with 100GB of data? Probably not! However, the ‘law of averages’ tends to balance things back out, whereby the majority of those with unlimited hosting actually just use it for the ‘convenience’ of not having to scale their plan as they grow.

We take security seriously and use a variety of measures to protect your data, including encryption, firewalls, and multi-factor authentication. We also regularly monitor our systems for any security threats.

We regularly backup our data to ensure that your information is safe in the event of a disaster or other emergency. We also have disaster recovery plans in place to minimize any downtime or data loss.

We take data privacy seriously and are committed to protecting your personal information. We adhere to all applicable data privacy laws and regulations and have a privacy policy that outlines our practices and procedures.

GOT QUESTIONS?

I Want to Know More About Lenasi Cloud Hosting!

Sure, we are open to discussing a bespoke solution, or answering any questions you might have concerning our services

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